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SWIFT Delegate Management

Challenge

  • Manage and register 8,000 people for week-long conference, exhibition and networking event
  • Support strict venue security
  • Provide financial, attendee and post-event reports.

Solution

  • Build bespoke, branded website for registration and hotel bookings
  • Develop photo ID library with previous attendees search and match facility
  • Radio Frequency Identification (RFID) enabled session attendance reports for client marketing
  • 150 + exhibitors given secure on-line access to data on stand visitors and manage on-site company attendees
  • Hotel stock managed in real-time to minimise attrition
  • Secure payment function adhering to SWIFT’s tax requirements and tailored to individuals, for example fee payers, discounted attendance and complimentary ticket holders
  • Nine satellite destinations set-up for delegates to obtain photo security badges.

Results

  • Registration scored 9.1 out of 10
  • 2,500 security badges posted to previous attendees
  • 4,850+ hotel reservations managed on-line
  • 70 companies assisted with group accommodation bookings
  • 60% of hotel allocation sold before the event went live
  • 99.6% of the delegate invoices paid pre-event
  • 5,906 delegates registered by noon on the first day
  • 1,930 photo ID badges issued at satellite destinations.